A: Verify the tracking information to see if there are any updates or notifications about the delay.

Contact the shipping carrier directly to get more information about the delay.

Check for any notifications from the carrier or your local post office about potential delivery issues.

If the delay persists without updates, contact customer support for assistance and provide your tracking number and order details.

A: Verify that the tracking number is correct and check the carrier's website for updates.

Contact the shipping carrier to inquire about the status of your package.

If there is no update after an extended period, contact customer support with your tracking number and order details for further assistance.

Verify the delivery address and check around your property for the package.

Firstly, Please check your email or SMS to verify that you are receiving the delivery message.

Please contact the shipping carrier to verify that your package has been delivered.

Check with neighbors or your building management to see if they received the package on your behalf.

Contact the shipping carrier to confirm the delivery details and request further information.

Further steps: If the package remains missing, contact customer support with your order details and tracking number for further investigation.

A: Inspect the package and the contents to assess the extent of the damage.

Take photos of the damaged packaging and items as evidence.

Contact the shipping carrier to report the damage and initiate a claim if necessary.

Contact customer support with your order details, photos, and any communication with the carrier to arrange for a replacement or refund.

A: Verify the contents of the package against your order details.

Take photos of the incorrect item and the shipping label.

Contact customer support with your order number, photos, and a description of the issue to arrange for a return or replacement.

Follow any instructions provided by customer support for returning the incorrect item and receiving the correct one.

A:Check the tracking information to confirm that the package was returned and to find any details about the return.

Contact the shipping carrier to understand why the package was returned (e.g., incorrect address, delivery attempt failed).

Verify that the shipping address on your order is correct.

Contact customer support with your order details and tracking number to arrange for the package to be resent or for further instructions.

A:Verify the tracking information to confirm the package status and any customs updates.

Further steps: contact customer support with your tracking number and any communication from customs for further assistance.

1. Check connections and equipment: Ensure the lens is securely attached and the camera contacts are clean.

• Update both the camera and lens firmware.
• Restart the camera.
• Reset the camera to factory settings.

2. Customer support: If the problem persists, provide your camera and lens model details to our customer support for further assistance.

1. Check connections and equipment: Verify that the lens is properly mounted and the camera contacts are clean.

• Update the firmware of both the camera and lens.
• Restart the camera and try adjusting settings.
• Reset the camera to factory settings.

3. Customer support: If the issue continues, contact support with your camera and lens details for specific troubleshooting.

1. Initial checks: Clean the lens elements and ensure the camera settings are appropriate for the shooting conditions.

• Use a tripod for stability.
• Adjust the aperture for better depth of field.
• Enable image stabilization if available.

3. Support help: If image quality does not improve, provide your camera and lens models to our support team for detailed guidance.

1. Check connections and equipment: Ensure the lens is securely attached and the camera contacts are clean.

• Update the firmware of both the camera and lens.
• Test the lens in different environments to identify specific conditions causing noise.

3. Customer support: If the noise persists, provide your camera and lens model details to our support team for further assistance.`

Check connections and equipment: Ensure the adapter is securely attached to both the lens and the camera, and the contacts are clean.

• Update the firmware for both the camera and the adapter.
• Restart the camera and ensure it is set to the appropriate focus mode.

Customer support: If autofocus still doesn’t work, provide your camera and adapter details to our support team for further troubleshooting.

Check connections and equipment: Ensure the adapter is properly mounted and the camera contacts are clean.

• Update the firmware for the camera and the adapter.
• Restart the camera and reset it to factory settings.

Customer support: If the issue persists, provide your equipment details to our support team for specific troubleshooting.

Initial checks: Ensure the adapter is securely attached and the contacts are clean.

• Update the firmware for both the camera and the adapter.
• Restart the camera and try manually setting the aperture.

Customer support: If the aperture control issue remains, provide your camera and adapter details to our support team for assistance.

Check connections and equipment: Ensure the adapter is properly mounted and the camera contacts are clean.

• Update the firmware for the camera and the adapter.
• Restart the camera and reset to factory settings.

Customer support: If the issue continues, contact support with your equipment details for further troubleshooting.

Initial checks: Ensure the adapter is properly mounted and the contacts are clean.

• Update the firmware for the camera and the adapter.
• Restart the camera and try adjusting the screen settings.

Customer support: If the screen issue persists, provide your equipment details to our support team for assistance.

Initial checks: Ensure the adapter is properly mounted and the contacts are clean.

• Update the firmware for both the camera and the adapter.
• Restart the camera and ensure it is set to the correct focus and aperture control modes.

Customer support: If you still cannot control aperture or autofocus, contact support with your equipment details for further troubleshooting.

Check connections and equipment: Ensure the adapter is securely attached and the contacts are clean.

• Update the firmware for both the camera and the adapter.
• Restart the camera and try manually adjusting the focus and aperture settings.

Customer support: If the issue persists, provide your camera and adapter details to our support team for further assistance.

Initial checks: Ensure the adapter is securely attached and the contacts are clean.

• Update the firmware for both the camera and the adapter.
• Restart the camera and reset the settings.

Customer support: If the issue continues, contact support with your camera and adapter details for further troubleshooting.

Initial checks: Ensure the adapter is securely attached and the contacts are clean.

• Update the firmware for both the camera and the adapter.
• Restart the camera and try adjusting the frame size settings.

Customer support: If you still cannot adjust the frame size, provide your camera and adapter details to our support team for further assistance.

Preliminary checks: Ensure the adapter is securely attached and the contacts are clean.

• Update the firmware for both the camera and the adapter.
• Restart the camera and reset the settings.

Customer support: If the adapter remains inoperable, provide your camera and adapter details to our support team for further troubleshooting.

Initial checks: Ensure the adapter is securely attached and the contacts are clean.

• Reinstall the firmware update or try a previous version.
• Restart the camera and reset the settings.

Customer support: If the adapter still doesn't work, contact support with your equipment details for further assistance.

Check connections and equipment: Ensure the adapter is properly mounted and the contacts are clean.

• Reinstall the firmware update or try a previous version.
• Restart the camera and reset the settings.

Customer support: If the issue persists, provide your camera and adapter details to our support team for specific troubleshooting.

Initial checks: Ensure the adapter is securely attached and the contacts are clean.

• Update the firmware for both the camera and the adapter.
• Restart the camera and reset the settings.

Customer support: If the lens issue continues, provide your equipment details to our support team for further assistance.

Initial checks: Ensure that the charging cable is securely connected and the power source is working.

• Try using a different power adapter or outlet.
• Reset the light by turning it off and on again.

Further steps: If the issue persists, consider replacing the battery if it is removable or contact customer support.

Initial checks: Verify that the power cable is properly connected and the power source is functioning.

• Try a different power outlet.
• Reset the light by turning it off and on.

Further steps: If the problem continues, consider using the light with a battery or contact customer support.

Initial checks: Ensure the power cable and adapter are connected correctly.

• Try a different power adapter or outlet.
• Reset the light by turning it off and on.

Further steps: If charging issues persist, consider replacing the battery or contacting customer support.

Initial checks: Confirm that the power cable and adapter are properly connected.

• Use a different charging cable and power adapter.
• Reset the light by turning it off and on.

Further steps: If the issue remains, contact customer support for further assistance.

Initial checks: Ensure that battery or power cable are properly connected.

• Try a different battery.
• Fully discharge and then recharge the battery.
• Further steps: If the issue persists, consider replacing the battery or contacting customer support.

Initial checks: Ensure the light is properly charged and the battery is correctly installed.

• Check the power switch and ensure it is in the correct position.
• Reset the light by turning it off and on.

Further steps: If the LED still doesn’t turn on, contact customer support for further assistance.

Initial checks: Ensure the power source and controller are working properly.

• Reset the light by turning it off and on.
• Try to reconnect the APP and light.

Further steps: If the brightness adjustment still doesn’t work, contact customer support.

Initial checks: Ensure the battery is charged and the mode is correctly selected.

• Reset the light by turning it off and on.
• Update the app to latest version reconnect the APP and light.

Further steps: If RGB mode still doesn’t work, contact customer support.

Initial checks: Ensure the light is powered on and functioning.

• Reset the light by turning it off and on.
• Update the app to latest version reconnect the APP and light.
• Please refer to the user manual for the relevant product to verify that the operation is correct.

Further steps: If the color temperature still won’t adjust, contact customer support.

Initial checks: Ensure the light is correctly powered and the controls are not damaged.

• Reset the light by turning it off and on.
• Update the app to latest version reconnect the APP and light.
• Please refer to the user manual for the relevant product to verify that the operation is correct.

Further steps: If the issue persists, contact customer support for further troubleshooting.

Check all your cable connections to ensure they are securely plugged in.

Make sure the monitor’s input source is set correctly to match your device.

Verify that your monitor has power and the battery is charged.

• Use different cables or ports (such as HDMI or DisplayPort).
• Restart both your camera and monitor.
• Check for any available firmware updates for your monitor and apply them.

If the problem persists, please contact our support team with your monitor model and the camera you are using. We’ll be happy to assist you further.

Ensure that the HDMI cable is properly connected.

Check that your HDMI cable is high-quality and meets the required standards for your resolution.

• Swap the HDMI cable for a new one, preferably a shorter, high-quality cable to reduce signal loss.
• Adjust the HDMI output settings on your camera.

If the issue continues, reach out to our support team with your setup details and the steps you’ve taken so far.

Double-check all connections to make sure there is no physical interference.

Verify the camera’s output settings for any options related to signal delay.

• Try using different cables or ports.
• Restart both your camera and monitor to see if this resolves the delay.

If you still experience delay, contact our support team with your monitor and camera models, and details about the delay you’re experiencing.

Check that your cable connections are secure and that your cable supports 4K resolution.

Look for any physical damage or obstructions in the cables.

• Replace the HDMI cable with a high-speed one designed for 4K resolution.
• Adjust the monitor’s settings to match the output resolution of your camera.

If the issue continues, please contact support with the model of your monitor and details about the 4K source you are using.

Check that the power supply and battery are functioning correctly.

Ensure that the monitor’s power button is working properly.

• Perform a hard reset if your monitor has this option.
• Try reapplying the firmware update using a different device.

If your monitor still won’t turn on, contact our support team with details about the firmware update process and any error messages you encountered.

Make sure the HDMI or other connecting cables are securely connected.

Check the camera’s output settings for color profiles and bit depth.

• Adjust the monitor’s settings to correct color calibration.
• Use different cables or ports to see if that resolves the issue.

If the color banding continues, please contact our support team with your monitor model and the camera settings you are using.

Ensure that the firmware update process was completed without any interruptions.

Verify all connections to the monitor.

• Roll back to the previous firmware version if that option is available.
• Reset the monitor to factory settings.

If the artifacts persist, contact support with the monitor model and details about the firmware update.