National Day Holiday Notice

In observance of the National Day holiday in China, our customer service and order processing schedules will be adjusted as follows:

Holiday Period

October 1 – October 7

Customer Support

During this period, our live chat (Inbox) service will be temporarily unavailable. You may still leave a message via the website or contact us by email at info@viltrox.com.

Responses may be delayed, and our customer service team will resume handling inquiries starting from October 8.

To help us assist you more efficiently, please include the following information in your message:

• Product model

• Purchase channel (for official website orders, please provide your order number or order email)

• Detailed description of the issue (if related to a camera, please include the camera model and firmware version)

If your product was purchased through a non-official channel, we recommend contacting the original seller first for faster support.

Order Processing & Shipping

Orders fulfilled from our U.S. and EU local warehouses will continue to be processed and shipped during the holiday, although processing and delivery times may be slightly longer than usual.

Orders that need to be fulfilled from our China warehouse will be processed and shipped in order of purchase starting from October 8.

Please note that warehouse allocation depends on product availability and the destination of your order.

We appreciate your understanding and patience during the holiday period. Thank you for your continued support.