Labor Day Holiday Notice

In observance of the Labor Day holiday in China, our customer service and order processing schedules will be adjusted as follows:

Holiday Period:

May 1 – May 5

Customer Support:

During this time, our live chat (Inbox) service will be temporarily unavailable. You may still leave a message via the website or contact us by email at info@viltrox.com. Responses may be delayed, and we will reply as soon as possible.

To help us assist you more efficiently, please include the following information in your message:

• Product (lens) model
• Purchase channel (for official website orders, please provide your order number or order email)
• Detailed description of the issue (if related to a camera, please include the camera model and firmware version)

If your product was purchased through a non-official channel, we recommend contacting the original seller first for faster support.

Order Processing & Shipping:
All orders placed during the holiday will be processed and shipped in sequence starting from May 6.

We sincerely appreciate your understanding and patience. Thank you for your continued support.