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Welcome to the Viltrox Help Center! 

Here, you'll find comprehensive guides, FAQs, and support resources to assist you with our products.

After sale

Package Tracking

Firmware Download

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Product Manual

FAQ

FAQ

  • Recent Discussion

  • Camera Lenses

  • Logistics Problem

  • Accessories

Can I purchase replacement parts, such as lens hoods or caps, for my Viltrox lens?

Yes, replacement parts like lens hoods and caps can be purchased directly from our website. If a specific part is not listed, please contact customer service for assistance.

Is the Viltrox Air series compatible with all camera brands?1

The Viltrox Air series lenses are designed to be compatible with specific camera mounts, including Sony E-mount, Nikon Z-mount, and Fujifilm X-mount. Please check the product specifications to ensure compatibility with your camera model.

What are the key features of the Viltrox AF 40mm F2.5 Z lens?

The Viltrox AF 40mm F2.5 Z lens is a lightweight, compact lens compatible with full-frame mirrorless cameras. It features a versatile 40mm focal length, fast and reliable autofocus, and a large F2.5 aperture for excellent low-light performance and bokeh.

How do I clean and maintain my Viltrox lens?

To maintain your Viltrox lens, use a soft, dry microfiber cloth to clean the lens surface. Avoid using harsh chemicals or rough materials. Store the lens in a dry, cool place when not in use to prevent moisture buildup and dust accumulation.

What is the warranty on Viltrox lenses?

Viltrox lenses come with a one-year limited warranty that covers manufacturing defects. For more details, please refer to the warranty section on our website or the product manual.

Does the Viltrox AF 56mm F1.7 E lens have a weather-sealed design?

The Viltrox AF 56mm F1.7 E lens features a water and stain-resistant coating on the front element, which offers some protection against light moisture and dust. However, it is not fully weather-sealed, so caution is advised in harsh environments.

How do I update the firmware on my Viltrox lens?

Firmware updates for Viltrox lenses can be done via the USB-C port on the lens. Connect the lens to your computer using a USB-C cable, download the latest firmware from our website, and follow the instructions provided.

Where can I download the instruction manual for my Viltrox camera monitor?

Instruction manuals for Viltrox camera monitors are available for download on our official website. Navigate to the support section, select your monitor model, and download the manual in PDF format.

What should I do if my Viltrox lens is not focusing correctly?

If your lens is having difficulty focusing, first ensure that your camera’s firmware is up to date. If the issue persists, try resetting the lens to its factory settings or contact customer support for further assistance.

X-mount

What type of lens construction does the 33mm F1.4 use?

The lens is constructed with 10 elements in 9 groups, including 1 ED (Extra-low Dispersion) glass and 1 high refractive glass element to minimize distortion and aberrations.

E-mount

What is the weight of the Viltrox AF 56mm F1.7 lens?

The lens is ultra-light at 170g, making it highly portable and ideal for travel and street photography.

Z-mount

What are the key features of the Viltrox AF 23mm F1.4 lens?

The lens features an F1.4 aperture for excellent defocusing effects, an STM stepping motor for precise autofocus, 11 elements with HD Nano coating for enhanced image clarity, and a micro-USB port for easy firmware updates.

M-mount

What are the dimensions and weight of the Viltrox AF 33mm F1.4 lens?

The lens has an outer diameter of Φ65×72mm and weighs approximately 270 grams, making it compact and lightweight for ease of handling and portability.

Logistics Issues FAQ

My package requires additional fees or taxes upon delivery. What should I do?

Initial checks:

  • Verify the tracking information and any notifications about additional fees or taxes.

User-actionable steps:

  • Pay the fees as instructed by the carrier or customs office.

Further assistance:

  • Contact customer support with your order details and tracking number for assistance if needed, as we typically handle additional taxes in most cases.

Camera Monitor

What are the key differences between the Viltrox DC-550 and DC-550 Pro models?

Functionality: The DC-550 Pro has 2 histograms (RGB and brightness) and 3 parade waveforms (RGB, Y, YUV), while the DC-550 has 1 histogram and 1 parade waveform.

Brightness: Both models have a brightness of 1200 cd/m².

Weight and Cooling: Both weigh 280g and include a cooling fan.

LED Photographic Light

What is the Viltrox S05 Pocket RGB LED Video Light?

The Viltrox S05 is a compact and portable RGB LED video light designed for photography, video recording, vlogging, and live broadcasting. It features adjustable brightness and color options, a high color rendering index, and various scene lighting effects.

Lens Adapter

What features does the Viltrox EF-E5 adapter offer?

The Viltrox EF-E5 adapter supports Auto Focus (AF) and allows switching between native and phase detection focus modes. It also supports firmware upgrades through the USB port.