This FAQ page provides key information on our services, including warranty policies, repair procedures, and product support. It ensures you understand the guidelines for accessing our after-sales services and helps answer common questions quickly and efficiently.
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Last updated: April 2024
Camera Lenses
1. Focusing problem
My lens cannot auto-focus or manual focus on certain cameras, even after updating the firmware?
Device Check:
Ensure the lens and camera are securely connected.
Clean the electronic contacts of the lens and camera.
Ensure the battery is fully charged.
User Operation Suggestions:
Reinstall the lens and ensure it is properly mounted.
Try switching to manual focus mode to check if it works.
Update the firmware of both the camera and the lens.
Try focusing under different lighting conditions.
Customer Support: If the issue persists, please provide the camera and lens models when contacting our customer support for assistance.
2. Parameter Adjustment Issue
My lens cannot control the aperture or focus on certain cameras, displaying an error message or not showing the aperture value?
Device Check:
Ensure the lens and camera are securely connected.
Clean the electronic contacts of the lens and camera.
Ensure the battery is fully charged.
User Operation Suggestions:
Reinstall the lens and ensure it is properly mounted.
Update the firmware of both the camera and the lens.
Try resetting the settings in the camera menu.
Customer Support: If the issue persists, please provide the camera and lens models when contacting our customer support for assistance.
3. Image Issue
My lens captures blurry images or shows strange light spots, even after updating the firmware?
Device Check:
Check if the lens has any smudges or scratches.
Clean the front and rear elements of the lens.
Ensure the lens and camera are securely connected.
User Operation Suggestions:
Try shooting in different lighting conditions and modes.
Use manual focus to see if the lens can focus clearly.
Update the firmware of both the camera and the lens.
Customer Support: If the issue persists, please provide the camera and lens models when contacting our customer support for assistance.
4. Noise Issue
My lens makes noise during auto-focusing, affecting the user experience?
Device Check:
Ensure the lens and camera are securely connected.
Check if the lens has any external damage.
User Operation Suggestions:
Update the firmware of both the camera and the lens.
Test the focus in different environments to see if noise occurs under specific conditions.
Customer Support: If the issue persists, please provide the camera and lens models when contacting our customer support for assistance.
5. Shutter Issue
There is a delay when I press the shutter button on my camera?
Device Check:
Ensure the lens and camera are securely connected.
Clean the electronic contacts of the lens and camera.
User Operation Suggestions:
Update the firmware of both the camera and the lens.
Check the shutter delay settings in the camera menu.
Customer Support: If the issue persists, please provide the camera and lens models when contacting our customer support for assistance.
6. Lens Not Usable
My lens is completely unusable on certain cameras, displaying error messages or failing to connect?
Device Check:
Ensure the lens and camera are securely connected.
Clean the electronic contacts of the lens and camera.
Ensure the battery is fully charged.
User Operation Suggestions:
Reinstall the lens and ensure it is properly mounted.
Update the firmware of both the camera and the lens.
Reset settings in the camera menu.
Customer Support: If the issue persists, please provide the camera and lens models when contacting our customer support for assistance.
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