Service Center FAQ

This FAQ page provides key information on our services, including warranty policies, repair procedures, and product support. It ensures you understand the guidelines for accessing our after-sales services and helps answer common questions quickly and efficiently.

Title

Last updated: April 2024

Photographic Light

1. Charging Issues

My light won't charge even after changing the charging cable. What can I do?

Initial checks:

  • Ensure that the charging cable is securely connected and the power source is working.
  • Try using a different power adapter or outlet.
  • Reset the light by turning it off and on again.

Further steps:

  • If the issue persists, consider replacing the battery if it is removable or contact customer support.

My light flickers and shuts down when plugged in without a battery. What can I do?

Initial checks:

  • Verify that the power cable is properly connected and the power source is functioning.
  • Try a different power outlet.
  • Reset the light by turning it off and on.

Further steps:

  • If the problem continues, consider using the light with a battery or contact customer support.

My battery won't charge properly. What should I do?

Initial checks:

  • Ensure the power cable and adapter are connected correctly.
  • Try a different power adapter or outlet.
  • Reset the light by turning it off and on.

Further steps:

  • If charging issues persist, consider replacing the battery or contacting customer support.

My light only charges for a short period and then stops. What can I do?

Initial checks:

  • Confirm that the power cable and adapter are properly connected.
  • Use a different charging cable and power adapter.
  • Reset the light by turning it off and on.

Further steps:

  • If the issue remains, contact customer support for further assistance.

My light shows full charge when plugged in, but loses charge quickly when unplugged. What can I do?

Initial checks:

  • Ensure that the battery or power cable is properly connected.
  • Try a different battery.
  • Fully discharge and then recharge the battery.

Further steps:

  • If the issue persists, consider replacing the battery or contacting customer support.

2. Inoperable Issues

My light stopped working after updating the firmware. What should I do?

Initial checks:

  • Ensure the adapter is properly connected and the firmware update was successful.

User-actionable solutions:

  • Reinstall the firmware update or try reverting to a previous version.
  • Reset the light and adapter by turning them off and on.

Further steps:

  • If the issue persists, contact customer support for assistance.

3. Operational Issues

My light is fully charged, but the LED light won't turn on. What should I do?

Initial checks:

  • Ensure the light is properly charged and the battery is correctly installed.
  • Check the power switch and ensure it is in the correct position.
  • Reset the light by turning it off and on.

Further steps:

  • If the LED still doesn’t turn on, contact customer support for further assistance.

My light won't adjust brightness, staying at 0%. What should I do?

Initial checks:

  • Ensure the power source and controller are working properly.
  • Reset the light by turning it off and on.
  • Try to reconnect the app and light.

Further steps:

  • If the brightness adjustment still doesn’t work, contact customer support.

My light doesn't work properly in RGB mode. What can I do?

Initial checks:

  • Ensure the battery is charged and the mode is correctly selected.
  • Reset the light by turning it off and on.
  • Update the app to the latest version and reconnect the app and light.

Further steps:

  • If RGB mode still doesn’t work, contact customer support.

4. Adjustment Issues

My light won't change color temperature and only adjusts brightness. What should I do?

Initial checks:

  • Ensure the light is powered on and functioning.
  • Reset the light by turning it off and on.
  • Update the app to the latest version and reconnect the app and light.
  • Please refer to the user manual for the relevant product to verify that the operation is correct.

Further steps:

  • If the color temperature still won’t adjust, contact customer support.

My light's LED display turns on, but the light itself won't respond to adjustments. What can I do?

Initial checks:

  • Ensure the light is correctly powered and the controls are not damaged.
  • Reset the light by turning it off and on.
  • Update the app to the latest version and reconnect the app and light.
  • Please refer to the user manual for the relevant product to verify that the operation is correct.

Further steps:

  • If the issue persists, contact customer support for further troubleshooting.