Refund Policy

Refund Policy


Returns

We allow consumers to apply for return (not applicable for sale or discounted items) or exchange within 7 working days after receipt.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer directly without any notice.

There are certain situations where only partial refunds are granted (if applicable)


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Price Protection Policy

At Viltrox, we strive to provide the best value to our customers. Therefore, we offer a 14-day Price Protection Policy. If you purchase a product within 14 days prior to a promotional event where we reduce the price of the same item, you are eligible to request a refund for the price difference.

To request a price adjustment:

  1. Submit a Request: Contact our customer service team
  2. Provide Details: Include your order number, the product details, and evidence of the reduced price (e.g., a screenshot or a link to the promotion).
  3. Receive Refund: Once we verify the price reduction and your eligibility, we will process a refund for the price difference to your original method of payment.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@viltrox.com.


Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale or discounted items cannot be refunded if there is no any problem with the item itself.


Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@viltrox.com to get the return address.


Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


Shipping
  1. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
  2. To return your product, you should mail your product to specific location after confirming with us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.